debit order department is uneducated and untrained.

So, I got a credit card from African Bank, never had a problem. debit my account every month on the 1st. Jan 2022 I have noted that African bank never debited my account. have been trying to get hold of them and sending many emails. to find out what is going on, African bank updated my credit profile for not making payment, this has affected my credit score and is not even my fault. I logged into my account and saw an arrears amount and paid it, African bank still did not update my credit profile with TransUnion. I am not sure why Africa bank charges me for service, seeing that I have to do the work for them. if Africa bank forgets to debit my account and has no respect to phone me. but easy this to list you for not paying. Do not go with the debit system, pay them directly, it seems thy debit order department is uneducated and untrained.