Debit order, but being threatened for payment?

African bank, please can someone call me to explain to me how you operate<br> <br> I called your call centre twice this morning, and no one there can fix what you are doing wrong<br> <br> For the past few years I have been paying you on debit order R350 per month as per my signed agreement<br> but every month I get a SMS that threatens me with legal actiontracer alerts and all that<br> <br> I pulled a TransunionExperian report and you are never updating the payments you receive on the reports<br> so I need a written letter now that shows I am paying you to fix my own name because your call centre is not aware of any issues<br> <br> Get someone that knows what they are doing to call me