1 reviews | Active since Oct 2016
Debit Order Arrangement
Hi. I had previously made an arrangement to pay R300 with African Bank for an account in arrears so I can survive each month whilst pay off this debt.Last month(January 2018)as kids were getting back to school I couldn't make payment and brought this to their attention and agreed with them that from 23rd February 2018 the arrangement can run as previously agreed to for R300 but to my surprise and disappointment I see two deductions going off my account,amounting to the total of R725 which is way off than what I can afford monthly,leaving me in a bad financial state for the incoming month(March 2018) as I have to meet transport,food,electricity expenses. I have received calls from your call centre which are not promising and this is making my stress levels tend to rise as I have a family to look to take care of.
Regards. B.X Maphumulo(ID number:850 ********** )
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
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Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***