******* debit order and refund refusal

Item: African Bank
Rating: 1
Author: Tsitsi M

I'm currently under Debt review but African Bank continues to debit my account every month. I was informed that the debit order was deactivated but I find myself calling and emailing every month for a refund. It's exhausting because they are *****ing from me and I must beg every month for my money.

Is this how you treat your customers? I have been following up since the 20th and today is the 28 still no Joy.

I WANT MY MONEY BACK AGAIN!!!!

Helpful (0)

Replies (1)

African Bank's replyOfficial

28 Mar 2024, 17:19

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

African Bank's reply28 Mar 2024, 17:19

Official