Debit money on the wrong day without consent!

No African Bank did not give me the service I expected and deserve!

I specifically called to notify the bank that I do not want my debit order to go off on the 15th as there would be no money to deduct since I am not getting paid early and it should remain as the 27th.

Imagine my shock and horror when I received an SMS the next day from Capitec informing me of African bank's deduction! I immediately called African Bank who assured me that the money would be reverted. Then I received an SMS requesting a bank statement showing that the money had been deducted! When I explained that their own system dhows the deduction, they said it is not proof of payment clearing.

When I explained the inconvenience I have to suffer fixing their mistake to their supervisor, she rep**** that I can contact customer care and didn't bother giving me the number. I explained that I am the one calling them on my airtime, spending money I don't have, that I'm at work from 7-19:00 this weekend and can't get the statement, that on Monday I have to go to Capitec and get statement then go to them and pay interest if the debit order bounces as it probably will. I also explained that there is also the legal issue that they went into my account and took money without my authorization and against my wishes as communicated to them on the 14th that they actually had no right to do that!

So I am letting the world know that I am livid! I am shocked at their business ethics and lack of respect for me and my contract with them. I would advise people not to go into business with this bank.