Dear African Bank Team, I am writing to formally lodge a complaint regarding my African Bank account, which I have been unable to use due to what your call centre identifies as a KYC lock on my profile

Dear African Bank Team, I am writing to formally lodge a complaint regarding my African Bank account, which I have been unable to use due to what your call centre identifies as a KYC lock on my profile. I have visited the branch twice, and both times I was told that there is no KYC lock showing on their system. However, when I contact the call centre, they continue to inform me that my account is KYC locked and cannot be used until the issue is resolved. On my most recent visit, the consultant at the branch informed me that she will try to email my documents to an escalation email address, as she could not see the lock on her system. However, I have not received any confirmation or resolution following that attempt. This conflicting information between the branch and call centre is causing unnecessary inconvenience, delays, and preventing me from accessing my own funds.