De***** on my African Bank Account

Two *****ulent transaction took place on my account on 14th April 2023, for an amount of R15 050-00 and R4520-00 respectively. I have never had an internet banking account and these two transactions took place from my “falsely and *****ulently” created internet account. I noticed that around 15th April 2023 when I tried to withdraw money from an ATM machine, I got the “insufficient funds” response. I went to my branch, African Bank Festival Mall Kempton Park on 18th April 2023 and reported the matter to the consultant that had recently assisted me with securing a Personal Loan. The consultant advised me that I must first report the ***** to the police, and I went to Kempton Park SAPS on the same day. After reporting the matter to the police I took the case number and the affidavit back to the bank, to the same consultant. The consultant told me that this will be investigated and the money will be reversed back into my account. The consultant promised me they will contact me to update me on the progress. The case number at Kempton Park SAPS is 357/4 2023. Nobody from African Bank called me as promised, I went to the branch almost every week. The consultant had said the investigation will take about 30 days to finalise, and I understand that was an estimation. To date I went to that African Bank branch about 4 times to check what was happening, why the delay because these are big amounts. As their customer I am very worried, wondering who would have known there is money in this account. My suspicion was that someone from African Bank was connected to this ***** because they seemed to be delaying the investigation. I was told that the Call Centre has been trying to get hold of me but strangely there were no missed calls and no messages – again I felt **** to. I went to African Bank Consumer Lounge in Midrand today because as a customer I got no assistance and proper information from Festival Mall and it has been more than one month since I reported, no feedback. My biggest unhappiness is that Bradley, based in Cape Town, who is investigating the case ONLY GOT THE REPORT ON 15TH MAY 2023, ALMOST A MONTH AFTER I REPORTED. Why did Festival Mall branch sit on this for a month? Why the delay? How will Bradley “follow the money” if he only got my ***** report a few days ago? Hendrikus at Midrand was helpful but this whole matter makes me SERIOUSLY MISTRUST AFRICAN BANK FESTIVAL MALL. Please help Hello Peter, I need the matter finalized and the funds back into my account. It is not my fault that Festival Mall decided to delay and let the ******* get away with the money. Regards Sipho ***