**************** - African Bank

Took a payment break (1 months premium - end date May 2019 - R6 500) in Jan 2019, in the Key Westbranch on the day I was informed only 3 (additional 3x months will be added - R19 500) months will be added to my 'end date', just to find another 6 months - R39 000 end date is now Nov 2019 were added to my end date (when my contract ends - ) IMAGINE AFRICAN BANK DOING THIS WITH 100X CLIENT - WHAT PROFIT WOULD THEY BE MAKING....??? ISN'T THIS AGAINST THE CONSUMER PROTECTION ACT? **** Logged a complaint on 10 May (714703), with no come back on the complaint, however received a review rating on the 17 May, asking me how my service was, spoke to Leroy (***) - he explained the query will take 5 days to get resolved. ****** Visiting the branch 7 days later, I was informed the intern should've explained that the system calculates its own term, which is dependent on the amount you owe... really? (it took me less than a minute to sign the payment break, with a 3 months explanation) - even the branch had to phone the call centre, they confirmed 6 months is too high and should never be the case - 5 months could be added.....mmmm. ..18 May 2019 ********** Today 20 May, I'm phoned by Keywest Branch, to submit a written document of my complaint and only then will the main branch be able to assist, should my query not have been resolved today? (this on day 7 already)...

Who ever is ready this and took a payment break, because your a good payer (feedback from Key West African Bank Branch)... keep an eye on your end date - several months is being added... this is unbelievable.. URGENT FEEDBACK REQUIRED ON THE ABOVE AND STILL WAITING....... How can I trust African Bank account?? And I should keep on paying cause I owe, however the transparency and being miss treated as a good payer... what about that???????? (We just need to pay... just add more months to our end date.... cause we owe and just need to pay) !!! Unbelievable.