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I am so disgusted by this company towards the elderly. They rob our mothers. I went to Trade route mall branch in Lenz yesterday to help my 66 year old Aunt renew her expired credit card. She received a message for renewal about 2 months ago, it did not specify when to renew. The card expired yesterday 30 September 2021. When we got to the branch, they charged her R150 because she was supposed to come on the 1st of October. Mind you she lives in Prote glen Soweto and she is sickly, i have to fetch her every month-end to help her pay bills and groceries. I still do not understand why they did not specify on the message or why is there no exception when it comes to the elderly. It made no sense to me and i am very dissapointed at how African bank deals with their customers. R150 for card renewal because she renewed her card on the day it expired instead of the following day after it expired, thats insane and ****************.