JM
Joseph M

1 reviews | Active since Mar 2014

18 Aug 2017, 12:34

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I am AB client and has been a client for the past 5 years i have a loan which i am working very hard to finish and even pay in advance so that i can finish it as quickly as possible, in July i had a balance of about R45000.00 and i was chrged an interest of R1600.00 and the insurance of about R400 i understood it as the balance was high but i paid an amount R 43005 in at the end of July and the beginning of august that means that leaving the Balance to be less than R10000 even R5000.00 and then when the statement comes for the lesser amount the interest on is as almost the same for an amount of R 45000.00 and the insurance is as high as well and when i called this morning i was told that the interest is charged on the amount of money that i have already paid not the balance which does not make any sense as how can you charged and interest on the amount that has been paid not the balance which means that when the balance was high you were charging on the balance but now that the balance is low you now charging on the amount that has been paid it does not make any sense at all i need to close this account and how am i going to close it when you guys are busy robbing me, which means that even if i had a balance of R200 you going to charge me an interest of a R 1000 kindly assist

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Replies (1)
African Bank
African Bank's reply18 Aug 2017, 16:08
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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