Daylight *******

I am disgusted by the level of service I have been recently getting from your consultants regarding.y outstanding loan, how was my balance outstanding R1200 for August and July 2025 then September it went to R3000? I have called and instead of investigating your consultants are forcing me to accept an amount that doesn't make sense and they cannot even explain it themselves. I have been transferred then my calls dropped then its a vicious cycle of abuse and I just wanted to make payments and get it over with as I had not been working but have tried to put something towards my balance. Now no one wants to assist and im stuck here not knowing what to do as also I will not pay 3k because how in a matter of a month does my balance go from 1k to 3k.