damaging my name and im sick and tired!!!

I have aid up and settle my account and still it is not reflecting. To top it off you have put defaults on my account without any warnings or anything. I made arrangements cause I was on maternity leave and still paid just a lesser amount. Now my account is settled but still has not been updated on ITC. I have been a good client and always paid but for some reason this is not updated on your side. <br> You have sent me paid up letter and even AN APOLOGY LETTER ADDRESSING ME AS MR AND NOT MISS and my initial and surname in lower caps. I MEAN REALLY!!! MR. ???<br> I am tired of this incompetence and tired of speaking to your call centre enquiry ***.<br> <br> This is causing problem with me buying a house or even a car!!!!! <br> <br>