SK
Sithembinkosi K
1 reviews | Active since Nov 2019
09 Mar 2026, 14:41
*****
I do not understand why a bank would authorize an online purchase while I didn't authorize the purchase from my side I woke up with a deduction of R4000 from account.normally when I make online purchases there's an otp that I get from the bank but with this purchase it just went through without any otp requested .when I go to the bank to reverse was told they can't because it's an online purchase. Which I didn't understand. It's so sad that our money is not safe even at the bank.what a ****pie service. How does it allow any deductions without my authorization. I'm closing that account
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Replies (3)
African Bank's replyOfficial
09 Mar 2026, 15:20Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply09 Mar 2026, 15:20
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
SK
Sithembinkosi K's updateReviewer Update
10 Mar 2026, 11:31I would like to understand how a purchase gets through without a bank sending an Otp number that I must authorize before a purchase goes through & when I get to the branch I'm being told there's nothing that can be done. I made a purchase with Rain in 2024 & canceled it & on that sale I authorized it via an Otp message that was sent by my bank so this purchase was done in the morning while I was sleeping it means the bank works with Rain to take my R4000 from my account.
SK
Sithembinkosi K's update10 Mar 2026, 11:31
Reviewer Update
I would like to understand how a purchase gets through without a bank sending an Otp number that I must authorize before a purchase goes through & when I get to the branch I'm being told there's nothing that can be done. I made a purchase with Rain in 2024 & canceled it & on that sale I authorized it via an Otp message that was sent by my bank so this purchase was done in the morning while I was sleeping it means the bank works with Rain to take my R4000 from my account.
African Bank's replyOfficial
10 Mar 2026, 12:33Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply10 Mar 2026, 12:33
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team