Customer service

I am disgusted in the way African Bank treat their customers. I have sent them an email regarding my loan I have with them 6 days ago and still have not received any reply. I take it upon myself to contact them with the utmost horrible customer service that I have experienced. Adviser telling me we will get to you when we get to you how pathetic. From March 2020 when lock down started to July 2020 I was offered a payment break. At the time I could still cover my instalments so it was not needed. When I need a payment break now they tell me they cannot offer it to me. I have never once skipped a payment with them. My interest rate is 80% of the loan amount I am paying back which i have also asked for this to be looked into and was told that this is what i have signed up for. They should be making their customers aware of the T&C before accepting loans....I will never use them ever again and will not refer them to any friends and family