*********** customer service

Not impressed. People actually think people are stupid. Was a on the call for literally 23mins with a person who does not understand what she is doing or talking about. Mind you, my airtime, in my lunch time. As she could not answer as to why African Bank debited wice from my bank account for March, obviously being put on hold to look on the system where I have defaulted a premium "as I know I have never" wasn't impressed with answers I got, I asked to speak to the supervisor after being on hold again for 3/4mins, eventually, before I could speak to a supervisor named Kgalaletsho Foigoiwa in the funeral cover department I had to go back to work, after again as I said being on a call for 23mins and my lunch time being 30mins asked her to please cal me back and as I wanted to tel her why to cal me back, she was already jumping too "can drop the cal and cal us back and select call back" now I'm already irritated with the consultant that was giving me long stories now a supervisor telling me to call back after 23mins a call?? VERY MUCH ANNOYED, I want this to be sorted ASAP!! I AM NOT CALLING AFRICAN BANK AGAIN WITH MY AIRTIME to be put on hold for incompetency of 2 people. And I am not going to explain the same story again as to what my query was. "ALL CALLS ARE RECORDED"