1 reviews | Active since May 2016

09 May 2016, 16:04

Customer Service

<p>Your service is absoloutely terrible. the lady phoned me to find out why the payment was not made to my credit card. Now they want to charge me almost double my payment. The lady then continued to say" Is it african banks fault that you did not pay the instalment?" That is not how you treat your customers!!!!!!!!!!!!!!!!!!!!!</p> <p>&nbsp;</p> <p>When I asked for the manager she put the phone down in my ear.&nbsp; This shocking!!!!!!!!!!!!!!!!</p> <p>I will be expecting a call from you ***</p> <p>&nbsp;</p> <p>Emile van Eck</p>

0
Replies (2)
African Bank
African Bank's reply10 May 2016, 14:34
Official

Thank you for referring your concerns via ****o Peter.


We confirm that we are investigating your concerns and will provide you with feedback shortly.


Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***

African Bank
African Bank's reply18 May 2016, 10:00
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***