Customer ignored

It has been 3 weeks since my last review. I went into the new branch in Strand to apply for a loan and half way through the process the clerk told me they are off line and that I must come back the next day. From there on I contacted them almost daily and all I was told was that the manager escalated the problem to their IT staff. On my last review here African Bank rep**** that they tried to contact me. That is an absolute lie! There has been no effort from them at all to assist me. So my application is now just hanging in limbo until soneone at African Bank is in the mood to pay attention to it. The branch in Strand is new and they are not going to last long if they continue this poor service. I managed to get a loan from Direct Axis within one day. I would love to hear African Bank reply to my complaint. What is going on??