SZ
Sinesipho Z
1 reviews | Active since Dec 2022
20 Sept 2024, 13:19
Customer complaints are not taken seriously at African Bank
I logged a new complaint last week regarding my account being on hold I was told the forensic team will get back to me by Monday.Today is Friday no feedback nothing on top of that I was overcharged on my short term loan.I would really like to understand if African bank take customer complaints seriously because it doesn't appear to be like that.It has been months of complaining about the same issue if anyone knows of different ways to escalate this matter please advise.
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African Bank's replyOfficial
20 Sept 2024, 15:35Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply20 Sept 2024, 15:35
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team