TM
Tshepo M
1 reviews | Active since Dec 2018
13 Dec 2018, 08:46
customer care that doesnt care
I spoke to a consultant and a manager who refused to listen to me when I informed them that I do not get paid on the 14th now I am going to have an unpaid debit order I asked the manager to call me back because I was running out of airtime she never did because she doesn't care I do not understand why you people insist in debit me early when we have an agreement in place
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
13 Dec 2018, 09:55 Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support team
We hope to talk to you soon.
Your African Bank Support team
African Bank's reply13 Dec 2018, 09:55
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support team
We hope to talk to you soon.
Your African Bank Support team
TM
Tshepo M's updateReviewer Update
13 Dec 2018, 11:37why cant you call me back instead your giving you customer care number that didn't even wanna help me I want to settle the loan this month and I am never doing business with you guys ever again because your consultants behave like you borrowed their money
TM
Tshepo M's update13 Dec 2018, 11:37
Reviewer Update
why cant you call me back instead your giving you customer care number that didn't even wanna help me I want to settle the loan this month and I am never doing business with you guys ever again because your consultants behave like you borrowed their money
TM
Tshepo M's updateReviewer Update
13 Dec 2018, 11:38You people don't respect clients at all
TM
Tshepo M's update13 Dec 2018, 11:38
Reviewer Update
You people don't respect clients at all
TM
Tshepo M's updateReviewer Update
13 Dec 2018, 11:43can you get someone to call me so that I can arrange to settle this acc for the 27th
TM
Tshepo M's update13 Dec 2018, 11:43
Reviewer Update
can you get someone to call me so that I can arrange to settle this acc for the 27th
African Bank's replyOfficial
13 Dec 2018, 13:43 Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
African Bank's reply13 Dec 2018, 13:43
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team ***