Curious

Good morning all I would like to express the stress and disappointment I have been thru with African bank I will be taking you guys to the obudsman and I have an African bank credit card with youril been going thru some final stress with my job which I have told the pestering rude agents with no empathy that call me all the time and harass me nothing was done due to a loss with my company I have now been retrenchment I have submitted all my details with a consultant at African bank feedback has came frm the retrenchment claim has been declined please can u notify me how is Retrenchment person who has suffered a major loss would be able to pay this credit card off?????? I won't be able to