Cumbersome and ineffective

App****, all went well and submitted docs online, just for AB to let me know that i have to get a current statement and it needs to be stamped at the bank, so much for online docs and that i still have to go to the bank anyway!

Did that and went through the entire process on the phone, finalised and heard nothing again for almost 2 days, when i phoned AB they told me that my bank was down (FNB) and they could not make the deposit, and that i have to do the ENTIRE application again!

What on earth is this, a bank? Do they even understand technology? No matter that my credit rating will be affected because of another credit check, spending endless time on the phone again.... then you have institutions such as CAPFIN where everything is done online, no fuss (I have used them as well). Makes one realise how far behind African Bank is and how ineffective they are. African Bank.... IT is 2019!!!