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I made a card payment online from my emailed statement like I do every month but African bank claims to have not received my payment, I sent the bank statement proving I made the payment but they can't locate the funds and told me to go to my bank and my bank can't assist because I authenticated the transaction with my pin, I always pay this way and used the same payment method in December and those funds have been allocated. I'm at my wits end and I think I will just stop paying the loan back if my money just vanishes