******
<p>I app**** for a credit limit increase online and i was given a satisfactory increase amount, instaed of it being automatically i was told that i need to go to the branch with my documents for verification - so inded i did that.</p> <p> </p> <p>when i ghet to the branch the sales lady advises me that i cannot take an increase amount without taking a loan - i explain politely to the lady that i do not want the loan and i would like the increase only and she states that there is nothing she can do and that i have to take the loan.</p> <p> </p> <p>1. the loan offer the giving me it is x5 the increment i want, if i wanted a loan i would have app**** for a LOAN DIRECTLY, i am upset that i had to waste my time to drive to a branch for AFRICAN BANK to corner me into taking a loan which i didnt require.</p> <p> </p> <p>i would like the managers to take up this and stop sending clients **** sms's that they can access their credit card increments same time as that is a lie.</p>
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we are investigating your concerns and will provide you with feedback shortly.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on
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Kind Regards
Nhlanhla Buthelezi
Contact Centre Support Team
***
We hereby confirm that we have provided you with feedback and the matter has been resolved.
Should you require any further assistance in this regard please contact us on
***.
Kind Regards
Nhlanhla Buthelezi
Contact Centre Support Team
***
