Cresta African bank

I would like to raise a complaint regarding the service received at African Bank, Cresta Mall. We waited in the queue for over 30 minutes, only to discover that only two staff members were assisting customers, which caused unnecessary delays. When we eventually reached the counter, we were refused a simple document stamp, despite providing valid identification and all required supporting documents. The consultant insisted that an additional form had to be signed — a requirement that no other bank has requested for the same service. Even after the form was signed and identification was presented, the process remained unnecessarily complicated. Other banks complete this quickly and efficiently by simply verifying the ID and stamping the document. This experience was frustrating, time-consuming, and not customer-friendly. I believe African Bank should review both its staffing levels and procedures to ensure smoother and more efficient service for customers. I would appreciate feedback on why this additional requirement is enforced and how African Bank plans to improve service delivery at this branch.