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roshnie H

1 reviews | Active since May 2016

19 May 2016, 21:42

creditcard limit increase

<p>Hello my name is R.Baijoo</p> <p>For the last month i was dialling *130*49494# and it should tell me "credit limit increase offer available, dial *120*225# to accept offer".</p> <p>When I did that I used to get a response I need to go into bank with relevant documents, so today I decided to go to the branch.</p> <p>While at the branch I'm told I can't get a limit increase. </p> <p>Just now I tried again for limit increase and it's showing me how much increase I can get and my new installment and I remember before it used to say limit increase offer unavailable. </p> <p>Please automatically increase my card or send me a link to accept my offer, as I'm not prepared to go back into the branch.</p> <p>I was being offered a loan which I do not want, I just want my limit increase. </p> <p>I'm a client with African bank for 5 years now, I don't deserve this treatment.</p> <p>Please help me.</p> <p>Kind regards</p> <p>R.Baijoo</p>

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Replies (1)
African Bank
African Bank's reply20 May 2016, 13:11
Official

Thank you for referring your concerns via Hello Peter.


We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.


Should you need to, please contact our Customer Care contact centre on ***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***