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Bongi B
1 reviews | Active since May 2017
17 Aug 2021, 12:57
CREDIT REPORT REFLECTING INCORECT MISSED PAYMENT FOR MARCH 2021
Credit Report indicates that i missed payment in March 2021 , but i registered a complaints to resolved the issues as i never missed march payment , after sometime i received a call indicating that my query has been resolved and credit report will be fixed accordingly. .. and every time i call or query am told they have fixed my issue yet my credit report says i missed payment... please urgently address this and provide clear feedback.
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Bongi B's updateReviewer Update
20 Aug 2021, 09:57My complaints still not resolved and credit report is still negatively impacted because African bank did not deduct money as per our contract ... you had my correct banking details but still you did not deduct installment , yet am i am to blame for this , is this how you treat your customers?
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Bongi B's update20 Aug 2021, 09:57
Reviewer Update
My complaints still not resolved and credit report is still negatively impacted because African bank did not deduct money as per our contract ... you had my correct banking details but still you did not deduct installment , yet am i am to blame for this , is this how you treat your customers?
African Bank's replyOfficial
20 Aug 2021, 10:30We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
African Bank's reply20 Aug 2021, 10:30
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team