Credit report falsely updated

Hi, I'm highly disappointed and frustrated with you. I have had a great experience in the past year, but what you just did has messed up my entire life. How do you put my credit card in arrears as if I didn't pay the repayments. On the 25 Nov 2025 you deducted the repayments as per normal. Then later in 3 days the amount was available for usage for me to access as per normal. Only to find out on the 02 December 2025 it seems I was arrears and even got calls. But the very same day 02 December 2025 I transferred R5800 in the credit card account and it reflected on my account that I was not in arrears ANYMORE . This is before the credit bureau gets reported on the 5th of every month. But the fact that the account shows I'm not in arrears but for you to report that I owe you money is disgusting 😒. Now my homeloan application has been declined saying I'm in arrears. For the past 24 months I've built a great credit behavior, now you messed this up which is affecting my life. I want that credit report to be amended and updated as my credit card shows that I don't owe you any outstanding repayments. I will report this to the Ombudsman and all credit legal services!!! I want my credit report updated.