Credit Report

I have recently app**** for a loan with African Bank. I went in on a Saturday really early and on arrival received news that I qualified for a loan.<br> <br> Excited (as I currently have car issues) I filled in all the forms needed and signed on all the x's as per consultants instruction. I was told that the money will be in on Monday the 30th of November.<br> <br> Monday I checked my balance with no additional funds. I called African Bank where a consultant said that the money should have been deposited and I asked for a manager.<br> <br> The manager then told me that the loan could not be paid out because there is duplicate loans on my credit report and that I needed to call experian and sort it out.<br> <br> I am now very disgusted with this because as far as I have it, it is not the consumer's job to make sure that once a loan has been settled that the paid up letter is sent to the credit beurae and that this is the job of the credit provider.<br> <br> My conclusion then is that I've been denied credit because my credit provider never updated my credit report which to me is very unacceptable.<br> <br> I have been a loyal African Bank client for almost 4 years and would like this sorted out asap as I am stuck.