Credit policy double standards

<p>I took my first loan from African bank in 2011. I have a perfect credit score and i have never missed a payment. My last loan i took out more than a year ago. During the last year I have paid up three accounts and have more money avaiable monthly. I went to apply for another loan this week and it was rejected. I ask for a reason and they say credit requirements not met. So when i asked them to please tell me what their credit policy is so i can know why my application was rejected, they cant tell me what the policy is. I requested for a more senior person who will be able to assist me to phone or email me. They said that Abigail from head office will contact me within 24HR. Its been more that 48hr and no one has contacted me to explain to me African Bank's credit policy and why my loan was turned down. </p>