Credit limit reduction taking over 48hrs

<p>I asked African bank to reduce my credit limit from R60000 to R8000.</p> <p> </p> <p>I was told that the process takes 48hours to complete.</p> <p> </p> <p>Everytime I called I was my query was with a consultant and I'll receive an SMS and I should wait for 48hours.</p> <p> </p> <p>It has been over 48hours now and when I call I am told that my query was given to a consultant who is not authorised to deal with my amount and therefore they couldn't complete it. I cant understand how, the query was directed to the wrong person, and how come when I called, the wrong person kept the query at their desk and din't redirect it.</p> <p> </p> <p>This is urgent because my home loan registration has been held up because the credit card limit reduces my affordability. I cannot wait another 48hours for this to be completed.</p> <p> </p> <p>Can a manager with authority call me from African Bank and fix this. My query is simple. In the branches the calculation is automated using algorithms I assume. Why is it different when I call?</p> <p> </p> <p>This is unacceptable!</p>