Credit limit increase application took 12 days awaiting response and still no money in the credit card

<p>Credit limit increase application took 12 days and still no money in my credit card <br /> African Bank application: Client Number ********** 6<br /> I am Writing this review with much frustrating and anger simply because I had since submitted my credit card increase with African Bank since on the 5th April 2017 to ensure that I have enough time to request money else where should African Bank refuse.<br />When I submitted my application I asked the consultant how long does African Bank take to respond she advised that it takes 24hrs to 48hrs, she also advise that I will receive an email stating which documents I should send; I received the email and uploaded all the required documents. <br />I called back on the 6th of April 2017 the consultant told me that they require my bank statement that is reflecting my march Salary after I spoke to the consultant that was the only time I received an email that was saying I need to submit a bank statement without a clear description of what is missing on the bank statements as I believed that I had submitted my 3 months bank statement.<br />I re-submitted the required bank statement which reflected my March salary on the 6th April 2017.<br />I waited for the call on the 7th April 2017 I didnt get the call, I had to call back on the 11th April 2017 to find out the status of my application I was told my application was not processed because I didn't submit my January bank statement I told the consultant over the phone with my email opened that I submitted all the required documents reflecting all they requested I was then advised by the consultant to re-send my email to ********** as she was the one who was uploading my documents on the system she also advised me that she has also sent her an email to check my email correctly and ensure that she has uploaded all the required documents for my application to be processed, I re-sent the email twice and the context of my email was written in bold for the person who will be uploading my documents to know which documents to upload on their system.<br />I called on the 12th April I was told they can see the the documents have been uploaded and awaiting validation.<br />On the 13th I called again I got the same response that my application is awaiting validation out of anger I asked to speak to the Manager or Supervisor the cosultant told me she is transferring my call to Salome Baloyi without checking whether Salome Baloyi is at work or not I was holding on the phone for more than 15 minutes until I decided to call again another consultant the same consultant also didnt check he just transfered the call to Salome Baloyi until I spoke to the third consultant who I asked to check if Salome is there or not she told me the system showed Salome is not available so she will transfer me to the other Supervisor Natasha.<br />I spoke to Natasha and told her what I went through she apologised and advised me to call again at 14:00pm if I dont get a response by then. <br />At 14:00pm I called Natasha back she advised me she had spoken to the consultant to work on my application she also doesnt understand why I have not received the response she went to check why I have not received the response she advised that one of the consultant is working on it and she can not guarantee when will I get the response.</p> <p>I got the call from the consultant in less than five minutes after I had a call with Natasha I asked her how long will the moneu reflect on my credit card she advised that it will take 24hrs to 48hrs.</p> <p>Until this day I have not received the money into my credit card I even went to a nearby African Bank they also couldn't help me as they advised me that the system used by Call Centre and the branch is different.</p> <p>I was left confused and irritated for a person who has since app**** on the 5th of April 2017, it is not my first application with African bank, I took loan twice with this bank and have payed all the loans I app**** for in full with no hustle the can check my record in their system, for them to take this long to respond to my application and even when I kept following up my application was never prioritised.<br />I wouldn't have kept following up if I had nothing serious I needed for the money, had I known that a credit limit increase application will take 12 Days I would have went elsewhere.<br />Such an awful customer service from the African bank call centre agents, I have all the calls recorded to proof the kind of service I received from the African bank call centre agents <br />I would really appreciate to know what is the SLA time frame for African bank to ensure the application is processed since in this entire application I have been the one following up with my application none of the consultants bothered to call me back about required documents or my application is being verified.</p>