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Riana M

1 reviews | Active since Apr 2012

18 Feb 2019, 13:42

Credit department to make contact

I have had 2 loans with African Bank in the past that has been settled in full. I app**** for a new credit product on the 12th of February and every day I'm getting messages to send the same document that I think I have sent 5 times already. I don't understand why they are requesting the document as I have had loans with them in the past and this was never an issue. Can someone call me back so I can get some clarity because it seems like my application still hasn't been looked at by an actual person. Thanks

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Replies (4)
African Bank
African Bank's reply19 Feb 2019, 12:26
Official
 
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly. 

Talk to you soon. 

Your African Bank Support Specialist team 
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RM
Riana M's update25 Feb 2019, 10:02
Reviewer Update
I'm still waiting for someone to get back to me, Gugu said she will get back to me on the 20th and all I've been getting is messages saying my query is still unresolved.
African Bank
African Bank's reply25 Feb 2019, 14:53
Official
 
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly. 

Talk to you soon. 

Your African Bank Support Specialist team 
*** 
 
African Bank
African Bank's reply06 Mar 2019, 12:43
Official
 
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. 

If you need anything else, we're only a phone call away. 

Your African Bank Support Specialist team 
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