Credit card still not closed

A year ago I settled my credit card and asked that it must be closed via email, no one responded via email so I called in to the call centre and told it will be closed by the next day. i went to the branch to double check and was told it was closed and I asked if the debt order goes off what should I do, I was told I could reverse the payment by a consultant at the branch. Sure enough the debt order went off and I reversed it.<br> <br> Then I get a call in July saying I owe on my credit card told the consultant that is not possible i will follow it up. a few weeks later I went to the branch to sort it out and the consultant called the call centre and the consultant on the phone said it was a mistake somebody did not close it but I will get a email the next day saying it was closed and well I never got the email. Got another call saying I owe and I explained to that consultant what happened and she said I will get an sms saying it was closed never happened.<br> <br> Finally I call in today to find out why I have not still received an email or sms saying the card has been closed I now get a different story saying I got a refund and need to prove that I didnt before this matter is closed.<br> <br> I am Angry