Credit Card Run around

The worst experience of my life. It took three days and a glitching app to finally be approved for a credit card. I went to Central City (13/11/2023), my network was not okay, she couldn't assist me because my app was not okay. I'm not a banking client!!! What if I didn't have a smartphone. She said I can't apply for credit card at the branch!

Today (15/11/2023), I went to Central city again to collect card, guess what? Printer not working, or Consultant is not from that branch so she can't print for me...the person who can print cards is out on Training. She says Soshanguve plaza has the same problem, I should go straight to Soshanguve Crossing! Mind you...I'm using taxis and my last money. I go straight to Soshanguve Crossing... walk in the branch...only ONE CONSULTANT AVAILABLE. Consultant politely comes to us to inform us that THE CARD PRINTER IS NOT WORKING! I call client care to ask if they can activate it over the phone then I can use it digitally (#Capitec).nope they can't do that nor will they even try. I say okay let me go to WONDERPARK MALLL...further away from home, because I desperately need this card. I arrive at the branch in Wonderpark mall @16:43. BOOM! Only ONE CONSULTANT... I finally get to her @17:10... guess what she says??? Sorry...I DONT WORK IN THIS BRANCH I CAN'T PRINT...THE PERSON WHO CAN PRINT CARDS IS OUT ON TRAINING.

Worst Bank in the World...for a simple Credit Card? I can only imagine if I was banking with you.

Do Better African Bank. #CustomerObsessed