Credit Card Replacement

I lost my Gold Credit card on the 11th of Jul 15 in Pretoria. I phone the customer service to stop the card. On 20th of Jul I went to Mitchellsplain Town Centre (Western Cape) branch for card replacement. I was informed by the manager that they are experiencing some system problems, therefore unbale to link my card. The consultant (Weziwe Mrubata) phoned the IT department for assistace. She was told that the matter will be resolved within 48 hours. On 22 Jul I went back to the branch and still unable to issue the card. On the 24th of Jul I went back to the branch and I was reffered to another branch( Mitchellsplain Station plaza). The other branch was unable to assist me due to the in process issuing of the card at the other branch. I went back to the branch, still unable to issue the card. Can somebody look into this matter urgently please.<br> <br> Jacob