MM
Mapula M

1 reviews | Active since Apr 2024

05 Jul 2024, 16:27

Credit card reopened

I use to have credit card with African Bank for 9 year 2014 until i was declare overdebted and was under debt review the account was paid in full and received my clearing certificate , when i checked on Transunion the African bank was still there as the existing credit , i contacted their debtreview department which confirmed that the account has paid and closed . on the 05th July 2024 i received the statement that shows my account is active and the amount of R100 .00 is needed to be paid before end of July , i dont have the card any more , decided to call their call centre for assisitance they need my cellphone which i use to open the loan , i dont even remember that no i used in 2014 (10 years) , the best way is to visit their branch to update my cellphone no, All am asking is to reverse those charges and closed the account that is . I dont need any credit card

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Replies (1)
African Bank
African Bank's reply06 Jul 2024, 05:22
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please visit your nearest Africanbank branch to FICA your details.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za