EK
Esther K
1 reviews | Active since Apr 2019
19 Jun 2019, 09:24
CREDIT CARD MONEY VANISHED WITH NO ANSWERS
African bank credit card / visa Last purchased on Monday 17th. Tuesday the credit card was debited with duplicated transactions from monday. Today the rest of the balance just disappeared. I have a Zero balance on which i am paying interest and fees. african bank does not know where the money is. they might return with an answer on 22nd. in the meantime i am pennyless. no money, no food nothing. what happened to the money that just vanished and why are they not able to adjust the negative balance?
More *******ion?????
RED FLAG!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
African Bank's replyOfficial
19 Jun 2019, 15:05Good day Esther
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team
***
African Bank's reply19 Jun 2019, 15:05
Official
Good day Esther
We've escalated your concerns to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as possible.
Your African Bank Support team
***
EK
Esther K's updateReviewer Update
19 Jun 2019, 16:40Good afternoon. Thank you for your reply, but since you do not have any details that you can escalate, I was just wondering what they are going to investigate?
Disappointing.
Disappointing.
EK
Esther K's update19 Jun 2019, 16:40
Reviewer Update
Good afternoon. Thank you for your reply, but since you do not have any details that you can escalate, I was just wondering what they are going to investigate?
Disappointing.
Disappointing.