Credit Card Issue Deactivated without my knowledge

I have a credit card since Feb2015,i used it for CarHire for weekend in March2015,after I returned the car,refund was done 24 days later.Since then I couldnt use my card as it was blocked.I was told to pay R88 and submit id,payslip,3months bank statement and proof of address. Other branch told me I should send my proof of address for Fica verification. Head office consultant advised me that I called them to block the card-Which I never did-Why would I whilst awaiting for carrental to reimburse me?<br> Why am I inconvenienced?I have a card which doesn't work And I must now pay for Replacement card?Why require all those documents As if am Applying for New card First Time?<br> I never stopped my card-All I want is to get my Card Activated!I have no time to call Your Investigation dept to resolve this-I am not willing to pay a card Fee For something I did not Instruct you to do.I wasn't even Alerted If you were suspecting *****. This is not fair And Unacceptable,the account is faulty New and First time client.<br> Please Activate my account without any inconvenience to me, you getting payment on time and Account is up-to-date.<br> Hoping to get this sorted<br> Regards<br> Ntebaleng Ramong