1 reviews | Active since Jul 2022
Credit Card *****
On Tuesday morning, 5 July 2022 I noticed 3 unauthorized credit card transactions (in US $) for my African Bank Credit Card. I immediately visited the Lifestyle Branch in Centurion to report the transactions. The lady put my credit card on hold, for which I received an SMS confirmation. She reported it to the African Bank ***** department, who in turn, send me a reference number (ref ***) which was confirmed by SMS that it would be resolved in 72 hours.
This morning (7 July 2022) I noticed a fourth transaction from the same place for the same amount, go off from my credit card. I went back to African Bank Lifestyle center Centurion and I lodge a further complaint for the ********** transaction and to query why a further transaction could be authorized on this frozen credit card. I received an SMS confirmation (ref ***).
I am extremely unhappy with African bank. I am missing a lot of money right now and seriously considering closing my account unless African Bank can resolve this urgently. Why did African Bank only make a statement that they will only react within 7 days, which means I won't see the ********** withdrawn funds returned to my account
African Bank has extremely heavy security for their customers, but it seems that ********* can access my personal account repeatedly while African Bank cannot protectmy account
I would advise anyone reading this to check their own African Bank statements and if you are considering opening an account with African Bank, you should consider another bank that will not allow this to happen
Regards Teuns
My card got used three times on Tuesday in the USA at LaCoste.CO. The card was stopped at African Bank and a complaint was lodged. All three amounts were exactly the same ($187.23 USD). Reference ***. According to the SMS received from African Bank with a reference & response they committed to give me feedback within 72 hours, which never happened
On Thursday morning another transaction was processed for the same amount to the same place by African Bank, and I lodged another complaint. I was assured that this should not happen again. Reference previously supp****
This morning (Friday) another transaction were processed by African Bank for the exact same place and amount. I did not receive a new reference number for this morning's ***** case.
I am starting to believe that this is an inside job in African Bank that allows the transactions to be processed. Once again, I am even more upset because it seems that African Bank does not take this ***** seriously enough to stop it from happening, or keeping me informed of what they are doing about it
Regards
Teuns
My card got used three times on Tuesday in the USA at LaCoste.CO. The card was stopped at African Bank and a complaint was lodged. All three amounts were exactly the same ($187.23 USD). Reference ***. According to the SMS received from African Bank with a reference & response they committed to give me feedback within 72 hours, which never happened
On Thursday morning another transaction was processed for the same amount to the same place by African Bank, and I lodged another complaint. I was assured that this should not happen again. Reference previously supp****
This morning (Friday) another transaction were processed by African Bank for the exact same place and amount. I did not receive a new reference number for this morning's ***** case.
I am starting to believe that this is an inside job in African Bank that allows the transactions to be processed. Once again, I am even more upset because it seems that African Bank does not take this ***** seriously enough to stop it from happening, or keeping me informed of what they are doing about it
Regards
Teuns