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street.strydom street.strydom

1 reviews | Active since Mar 2017

09 Nov 2024, 15:58

CREDIT CARD FAILURE

I tried using my credit card and this was declined as daily limit was exceeded, this being the first time using it and the amount being over R 5000 less than my limit. left with a red face infront of other customers and went to the nearest African Bank, they checked and said all is fine, enough daily limit, enough money in the account they dont know what is wrong, changed the pin on my card and logged a query for which i received a reference number and contact number. This contact number does not work after numerous attempts. Then received a SMS the query had been resolved and all in order. Again wen tot the shop for groceries and guess what, now the PIN nr are wrong, even tried the old and the new. Now still left with no food to buy. The app does not even allow me entry so that i can at least transfer money from my credit account to my other debit card so that i can buy food and electricity. This is beyond pathetic and disgrace, what am i suppose to do the remainder of the weekend with no cash flow. This is disgusting to say the least.

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Replies (3)
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street.strydom street.strydom's update09 Nov 2024, 16:04
Reviewer Update
I need to get this resolved, have some decency and at least contact me directly, this service is useless, not impressed and will spread the word on your bad service
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street.strydom street.strydom's update09 Nov 2024, 19:41
Reviewer Update
After some time they connected me to a technician on the internet, spending three minutes he could not help but R 600 was taken of my credit card for this service, seems they can withdraw money from my account, but not me.
African Bank
African Bank's reply10 Nov 2024, 10:25
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team