GB
Gerhard B
1 reviews | Active since Jan 2016
25 Jan 2016, 13:18
Credit card expired.
My credit card expired. And for the last 6 weeks i am not able to get an new card because my ID document is damaged and African bank wont help me because of that. I gave them an certified copy of my ID and my drivers license but that wasn't enough for them to help me. I am a customer for more than 6 years now. I have sent multiple emails and phoned customer care with no feedback. I don't have the time to go and sit in long lines to get a new ID and have to wait fir 6 weeks or longer to get n new ID.
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Replies (1)
African Bank's replyOfficial
25 Jan 2016, 15:00Hello Gb1212,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
African Bank's reply25 Jan 2016, 15:00
Official
Hello Gb1212,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***