LE
Lekganyane E
1 reviews | Active since Jan 2015
11 Jun 2024, 09:40
Credit card
Yet again African Bank. After a lovely conversation with their agent on 1st of May 2024 to debit my full arrears and with a confirmation that she will and she did debit now I get a call claiming that my account is yet again in arrears and affecting my ITC profile. How *********** is that for such a huge bank. I have been sending email questions the arrears receiving calls from different people 4 times a day to be told nothing. No one can possibly solve or answer why my account is still in arrears. African Bank shows its incompetence all the time. I will never recommend the bank to anyone it’s proven to be unprofessional and rudeness. The collection agents are so disrespectful and rude
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Replies (5)0
Replies (5)
African Bank's replyOfficial
11 Jun 2024, 10:36Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply11 Jun 2024, 10:36
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
11 Jun 2024, 16:09We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply11 Jun 2024, 16:09
Official
We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
LE
Lekganyane E's updateReviewer Update
11 Jun 2024, 16:34Looking forward to that.
LE
Lekganyane E's update11 Jun 2024, 16:34
Reviewer Update
Looking forward to that.
African Bank's replyOfficial
11 Jun 2024, 17:10Please note that the turnaround time for our complaints team to resolve your issue is 7 working days. We appreciate your understanding and patience during this process.
African Bank's reply11 Jun 2024, 17:10
Official
Please note that the turnaround time for our complaints team to resolve your issue is 7 working days. We appreciate your understanding and patience during this process.
LE
Lekganyane E's updateReviewer Update
12 Jun 2024, 07:34While I have an open pending case 1st call at 7:25am from African bank collection agent harassing me with the same unresolved issue. How does African bank operate? I feel bul****!
LE
Lekganyane E's update12 Jun 2024, 07:34
Reviewer Update
While I have an open pending case 1st call at 7:25am from African bank collection agent harassing me with the same unresolved issue. How does African bank operate? I feel bul****!