Credit card balance enquiry

Item: African Bank
Rating: 1
Author: Luyanda N

I’ve been trying to sort out my credit card balance enquiry for the past two months and I have provided all the relevant information however my matter has not been resolved. I went to two branches (Capital centre and Selgro centre) both branches claim to not be able to get through to the customer complaints department because they are waiting for phones that have not been delivered to them.

Helpful (0)

Replies (4)

African Bank's replyOfficial

27 Feb 2025, 15:11

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team

African Bank's reply27 Feb 2025, 15:11

Official

Luyanda N's updateReviewer Update

27 Feb 2025, 15:18

I have called and the agents are not able to provide clarity on how money left the credit card but is not reflecting on the statement or transactions history.

Luyanda N's update27 Feb 2025, 15:18

Reviewer Update

I have called and the agents are not able to provide clarity on how money left the credit card but is not reflecting on the statement or transactions history.

Luyanda N's updateReviewer Update

27 Feb 2025, 15:32

The lady that was assisting dropped the phone on me.

Luyanda N's update27 Feb 2025, 15:32

Reviewer Update

The lady that was assisting dropped the phone on me.

African Bank's replyOfficial

27 Feb 2025, 16:03

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply27 Feb 2025, 16:03

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***