LS
Lumkile S

1 reviews | Active since Jun 2015

18 Jul 2023, 17:19

Credit Card Application – Terrible Experience!!!!

Credit Card Application – Terrible Experience App**** for credit card, accepted offer. Submitted all required documents, was approved. Received and accepted the contract. Approved DebiCheck. Was told to go to branch to get a card, that settlements would be processed and money will be available in 48hours. Its almost a week now, im sent from pillar to post. Seems like they keep referring to an incomplete application. Branch not very helpful and so is call centre. Why waste my time during this process if you won’t follow through? I trusted African Bank, being a returning customer, I am so disappointed. Application process is flawed. False hopes! What a let down.

0
Replies (2)
African Bank
African Bank's reply18 Jul 2023, 18:21
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.

Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za

Your African Bank Support Specialist team
***
LS
Lumkile S's update19 Jul 2023, 10:41
Reviewer Update
Someone called me and call was cut off, zero resolution.