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NONHLANHLA K

1 reviews | Active since May 2015

28 May 2015, 11:42

Credit card Application - Friday 22 May

Sat 16 May ,I was @ African Bank needed to find out how much can I qualify for in a loan that I was answered,because I was in rush & didn't have all documentation I promised to return. I received a call during the week before 22 May from Simon, and mentioned that I am coming to Town Friday,22 May, definitely I went.On my arrival he was busy,as usual we all need to wait out turn to come.My turn came and he had to tell me to move to a side,as per Manager's instructions while he assisted a gentlemen who was there before me,there was an issue with him.<br> <br> Finally he called me,then helped in getting a Credit card and contract was signed,the card received and PIN activated.He advised me that Monday they will confirm my employment and then Monday I will have the money deposited - THAT NEVER HAPPEN!!! I called Monday to find out the delay he said they needed my payslip which he forwaded. Tuesday NOTHING.He called same Tuesday to say it takes 72 hrs for processing,because I couldn't wait any longer I called to cancel that,he said its out of his hands I need to come through to Nigel. Imagine I am working in WDV and I cant keep having time off just for them to stop the transfer of the money!!

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Replies (1)
African Bank
African Bank's reply28 May 2015, 13:55
Official
Hello myspark1.2,

We hereby confirm that we have provided you with feedback and the matter has been resolved.

Should you require any further assistance in this regard please contact us on
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Kind Regards
Contact Centre Support Team
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Zelda Moloana