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Zuriadah C
1 reviews | Active since Jul 2025
11 Jul 2025, 07:41
Credit Card a DUD
I app**** for a credit card on the 25th of June and was approved, but after many attempts to submit my documents with no result and many calls to customer service, only to resubmitted documents. Someone called me on the 9th of July to do a new application, which went great, I even went to the branch 25km away to get my card and have it activated.
But then when I try using the card it says no funds available, while the balance statements shows that there are funds available.
I went back to the branch, who started a new application, but I don't want to start this process over, I just need someone to resolve the issue.
Helpful (0)
Replies (4)0
Replies (4)
African Bank's replyOfficial
11 Jul 2025, 12:24Thanks for speaking up and calling us out. I have noticed that our call got disconnected while busy with escalation, please note that your documents has been received. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply11 Jul 2025, 12:24
Official
Thanks for speaking up and calling us out. I have noticed that our call got disconnected while busy with escalation, please note that your documents has been received. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
11 Jul 2025, 15:12Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply11 Jul 2025, 15:12
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
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Zuriadah C's updateReviewer Update
15 Jul 2025, 12:29I appreciate the feedback and response I got, but it does not solve the problem. Cause I tried a new application, but still I came across the same problems that I had in the beginning. I have been struggling for 3 days now to get my documents submitted. The online document submitting portals does not work, the whatsapp route also does not work. Emailing it to DVQEscalations does not work. So why do African Bank have an online application proses if it does not work.
ZC
Zuriadah C's update15 Jul 2025, 12:29
Reviewer Update
I appreciate the feedback and response I got, but it does not solve the problem. Cause I tried a new application, but still I came across the same problems that I had in the beginning. I have been struggling for 3 days now to get my documents submitted. The online document submitting portals does not work, the whatsapp route also does not work. Emailing it to DVQEscalations does not work. So why do African Bank have an online application proses if it does not work.
African Bank's replyOfficial
15 Jul 2025, 14:34Hi Zuriadah, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply15 Jul 2025, 14:34
Official
Hi Zuriadah, I noted your earlier post and have provided a response there. Kindly confirm its receipt.