LT
Liezel T

1 reviews | Active since Nov 2009

06 Apr 2017, 18:07

credit card

<p>Received an sms that my account is in arrears... when it is not.contacted your call centre and all they could do was transfer me to an fro . I pay my account on time every month so why can't I use my card when u have been upgraded to a gold card.....utterly frustrated</p>

0
Replies (3)
African Bank
African Bank's reply08 Apr 2017, 10:59
Official

Thank you for referring your concerns via Hello Peter.


We confirm that we are investigating your concerns and will provide you with feedback shortly.


Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***

African Bank
African Bank's reply10 Apr 2017, 11:49
Official

We hereby confirm that we have provided you with feedback and the matter has been resolved.


Should you require any further assistance in this regard please contact us on
***.


Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***

LT
Liezel T's update12 Apr 2017, 18:09
Reviewer Update

African bank contacted me that the matter is resolved and that I can use my card..went to the atm today and unable to withdraw money......utterly frustrated