Credit Card

Good day went to African bank oudtshoorn a few months ago to get a new credit card because mine expired, so I was assisted with the credit card but only the deactivation of it the employee there could not activate it for me because he doesn't have authority to do that because African bank oudtshoorn is under staffed there is only one employee working there and he can only do loans nothing else cannot assist with nothing else its been about 2 months and he is still alone at the branch and still does not have authority to help this is very poor. African Bank is promising that they will send someone to assist the employee but when will that happen in 2020.