KS
Kevin S

1 reviews | Active since Jul 2015

08 Jul 2015, 13:45

Credit Card

App**** for a credit card, got approved got the card acitvated the card in store, a day passes card does not work. Comtact the manager Zarina, she said I should come back in as there is a problem with my payslip. Went back in we re-app**** got approved again, got another new card and activated this one aswell. Another day passes and the card does still not work, contact Zarina again her response on mail is that they are waiting for employment confirmation. Another day passes I get a email saying they got enployment confirmation and it has to go to one last department then the card will work. So i went to the store about 4 times and to my surprise I just got an email from Zarina saying my application has been declined due to employment confirmation and affordability? Which O find extremely funny as I have been approved TWICE. I am completely disgusted by this bank, its **** advertising ' walk in walk out with your credit card' which is hanging from banners in the branch. I would not recommend doing ANY business with this bank. NO WONDER THEY ARE STRUGGLING TO STAY AFLOAT AND HAVE SUCH BIG LOSSES...USELESS

0
Replies (1)
African Bank
African Bank's reply08 Jul 2015, 15:28
Official
Hello KDSlabbert,

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***.

Kind Regards

Ruth Mmotlana
Contact Centre Support Team
***