CREDIT BURRAEU NOT UPDATED AND NOT RECIEVING MY PAID UP LETTERS

POOR SUTOMER SERVICE, I'M A CUSTOMER FOR AFRICAN BANK I HAD TWO LOANS WHICH I SETTLED BOTH NOW MY PROBLEM IS THAT I HAVE BEEN REQUESTING THEM TO UPDATE MY CREDIT PROFILE AS IT IS NOT UPDATED YET AND THEY ARE SENDING ME FROM PILLAR TO POST TELLING THAT ITS THEIR HEAD OFFICE RESPONSIBILITY. I REALLY DON'T CARE WHO'S RESPONSIBILITY IS IT ALL I WANT IS PAID UP LETTERS AND MY CREDIT PROFILE TO BE UPDATED AS A MATTER OF EMERGENCY OTHERWISE I WILL TAKE MY MATTER TO OMBUDSMAN. IFAIL TO UNDERSTAND HOW THEY OPERATES WHY DO I HAVE TO BERG TO GET WHAT IM SUPPOSED TO BE GETTING,WHY DO THEY KEEP ON CHASING CUSTOMERS AWAY BY FAILING TO GIVE EXCELLENT SERVICE,I DEMAND MY PAID UP LETTERS AND MY CREDIT PROFILE TO BE UPDATED THEY MUST NOT **** WITH ME.